Terms of Service

Version 2026-10-06 · Last updated: October 6, 2026

OrderFare is a service of SprintAI LLC ("OrderFare", "we", "us"). These terms cover restaurants that use OrderFare ("the shop", "you") and the people who order from them by text ("customers"). Section 6 is written for customers.

1. Acceptance

By creating an account, completing sign-up, or using OrderFare, the shop agrees to these terms. A shop accepts them at sign-up; we record who accepted, when, and which version. If we change these terms we will tell you in advance, and the new version applies to orders placed after it takes effect.

2. What OrderFare does

OrderFare provides ordering technology. Through it, a shop's customers order by text message, confirm their order, and pay the shop. OrderFare is not a restaurant, a seller of food, or a delivery company. The shop is the seller of every order placed through OrderFare and is the merchant of record for every payment. Payments are made to the shop's own Stripe account.

The confirmed order is the record. Before paying, the customer receives a read-back of the order and its total and confirms it. That confirmed order is the record of what was ordered and what it cost, and it is what the shop receives on its kitchen ticket.

3. Who is responsible for what

OrderFare is responsible for

• Charging the customer the confirmed total.
• Delivering a kitchen ticket that matches the confirmed order to the destination the shop chose.
• On shops that use Uber delivery, requesting a courier for each paid delivery order and passing tracking and status updates to the customer.

If OrderFare's system charges more than the confirmed total, sends a ticket that differs from the confirmed order, or fails to deliver a paid order's ticket, OrderFare will credit the shop the amount affected, up to the value of that order, including any card fees on it. This credit is the shop's sole remedy for those errors.

The shop is responsible for

• Its menu: items, prices, options, descriptions, availability, and any allergen, ingredient or dietary information. The shop approves its menu before going live and keeps it current. An order placed at a menu price stands at that price.
• The food: its preparation, quality, safety, temperature, packaging, and accuracy against the ticket.
• Preparation times, pickup, and delivery by the shop's own staff.
• Sales tax: the rate it sets, and collecting and remitting it.
• Refunds, credits and remakes, and responding to its customers.
• Chargebacks and payment disputes on its orders. OrderFare will supply the order record (the confirmed read-back and, on Uber deliveries, Uber's delivery record) as evidence.

Allergens and dietary needs

OrderFare's assistant repeats the menu information the shop provides. It does not give allergen, dietary or food-safety assurances, and customers with allergies are directed to contact the shop. The shop is solely responsible for any allergen, dietary or food-safety information and for any harm arising from its food.

Restricted items

Alcohol, tobacco, cannabis and other age-restricted or regulated items may not be sold through OrderFare unless OrderFare agrees in writing.

4. Delivery

Who delivers is set when the shop is set up. By default a shop's delivery orders are delivered by Uber. A shop that delivers with its own staff chooses that at set-up; only OrderFare can change it afterwards. Each order is delivered the way it was quoted, even if the setting later changes.

Shop delivery. The shop delivers and keeps its delivery fee and tips.

Uber delivery. Uber performs the delivery under Uber's terms. OrderFare requests the courier and passes along tracking and status updates; it does not perform, supervise or guarantee the delivery. The customer's delivery fee and driver tip are paid to OrderFare at checkout, and OrderFare pays Uber. Couriers leave orders at the door unless the customer asks otherwise. Late, lost, damaged or mishandled deliveries are Uber's responsibility: OrderFare will file the claim with Uber and pass any reimbursement Uber gives to whoever paid for the order. A late delivery does not make the shop responsible for the food, which the shop prepared and had ready.

5. Payments, fees, cancellations and refunds

How a payment is split

Each customer payment is made to the shop's Stripe account. From it, OrderFare receives its per-order fee (currently $1.49, paid by the customer, not the shop) and, on Uber deliveries, the delivery fee and tip it pays to Uber. The shop receives the food and sales tax. Stripe charges its card fee on each payment: the shop pays Stripe's fixed per-transaction fee and the percentage on its food and tax; OrderFare pays the percentage on its own share, which it deducts from what it receives.

Monthly fee

OrderFare's monthly fee is $99 per shop, billed by OrderFare. Design partners receive their first six months free. Pricing changes are communicated in advance.

Cancellations and refunds

• Only the shop cancels or refunds a paid order, and only through OrderFare (the Cancel / refund control or the shop chat). OrderFare never decides whether a customer gets a refund. A customer who asks OrderFare to cancel is directed to the shop.
• The courier is cancelled first. If Uber is delivering and has not picked up the food, OrderFare cancels the courier before any refund. Uber charges nothing if no driver has accepted, and a cancellation fee (currently $5.00) once a driver has accepted.
• If the shop can't fill the order, the customer is refunded in full. Any Uber cancellation fee caused by the shop's cancellation is charged to the shop and recovered from its next orders.
• If the customer cancels, the shop decides how much of the food to refund (none, part, or all). OrderFare refunds its fee, the delivery fee and the tip, less any Uber cancellation fee, which the customer bears. Once the driver has the food, the delivery fee and tip are owed to the driver and are not refunded, and OrderFare's fee is kept.
• Wrong or missing items, or a customer who is unhappy with the food, are the shop's to resolve. Any refund comes from the shop's part of the payment.
• If no one is there to receive a delivery, the courier leaves it at the door. If Uber returns an order the customer could not receive, no refund is due.
• Card fees are not returned on refunds. Stripe keeps its fee when a payment is refunded; that cost stays with whoever's share is refunded, except where the refund is caused by an OrderFare error (section 3).
• Refunds made outside OrderFare, for example directly in Stripe, come entirely from the shop's account and are not adjusted for delivery money OrderFare received or paid; OrderFare will help square them up if asked.

6. For customers ordering by text

When you order by text, you are buying from the restaurant, not from OrderFare. OrderFare provides the ordering technology on the restaurant's behalf. The restaurant prepares your order and is responsible for the food, any allergen or ingredient information, and refunds. Deliveries by Uber are made under Uber's terms; deliveries by the restaurant's own staff are the restaurant's. Before you pay, we read your order and total back to you; please check it carefully, because the confirmed order is what the restaurant receives. To cancel an order or for any problem with it, contact the restaurant; its number is on your receipt. Once a driver is on the way, the delivery fee cannot be refunded.

7. SMS and Text Messaging Terms

By participating in OrderFare's text-ordering service, you agree to the following:

• Message Frequency: Your customers may receive multiple text messages for order confirmations, payment links, and order status updates. Message frequency may vary based on customer order activity.
• Standard Rates Apply: Standard SMS rates and data charges from your mobile carrier may apply. OrderFare does not charge for SMS, but your carrier may.
• Opt-Out Mechanism: Customers can opt out of text messages by texting "STOP" to the OrderFare number. Once a customer opts out, we will no longer send messages to that number. To re-enable messaging, the customer must text "START."
• Help and Support: Customers can text "HELP" for information about the service or contact your shop directly for support.
• Data Storage: We store SMS messages and phone numbers for the purpose of fulfilling orders and maintaining order history. You are responsible for obtaining customer consent to receive text messages as required by applicable law.
• No Spam: Shop owners agree not to use the text-ordering system for marketing, promotions, or any purpose other than order fulfillment and customer service related to orders.
• No Sharing of Mobile Information: Mobile phone numbers, SMS consent, and messaging opt-in data are not shared with any third parties or affiliates for marketing or promotional purposes.

SMS Consent

By texting an OrderFare ordering number, you agree to receive text messages related to your order, including order confirmations, payment links, and responses to your inquiries. Message frequency varies based on your ordering activity. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for support. Carriers are not liable for delayed or undelivered messages.

8. Customer Data Ownership

Customer phone numbers and order information collected through your shop's OrderFare text-ordering number are owned by and belong to you. We store this data on your behalf and do not sell, share, or use this data for any purpose other than fulfilling orders and operating the OrderFare service. Upon termination of service, you may request export or deletion of your customer data.

9. Accounts

The shop will provide accurate information about its business, keep its login secure, tell us promptly about any unauthorized use, and use OrderFare only lawfully. The shop's text-ordering number may be used only for orders and customer service related to orders.

10. Indemnity

The shop will defend and indemnify OrderFare against claims, fines and costs arising from the shop's food, menu, prices, preparation, delivery by its own staff, tax obligations, or use of its text-ordering number contrary to these terms.

11. Limitation of liability

Except for the credit in section 3, OrderFare is not financially responsible for customer complaints, refunds, credits, chargebacks, remakes or losses arising from food quality, food safety, allergens, order preparation, preparation times, pickup or delivery, or the shop's menu or prices. OrderFare's total liability under these terms is limited to the greater of the fees the shop paid OrderFare in the 12 months before the claim, or $100. OrderFare is not liable for lost profits, lost orders, or indirect or consequential damages, including during a service interruption. The service is provided as is, without warranties beyond those in these terms.

12. Termination

Either side may end service at any time. On termination the shop may ask for an export or deletion of its customer data. Amounts owed to OrderFare (including recovered Uber charges) remain due.

13. Governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania, and disputes will be resolved in the courts located there.

14. Contact